We want you to love what you buy and feel like the star that you are in them. But if you're not completely satisfied we will be glad to accept an exchange or return on most items.

Returns/Exchanges must be postmarked within 14 days from the initial shipping date.  We hope that you enjoy your purchases and trust that if you do need a return and/or exchange, you will be sure to keep the 14-day time limit in mind.

• All items must be in their original condition with their original tags attached. To avoid refusal of your return, we recommend that you use care in re-packaging the item; i.e., use the original packing materials, protective plastic, no loose hangers, etc. to avoid damage to the items in transit.  Items must be returned in a cardboard box only.  Swimwear must be returned with the protective panty liner in place.  A copy of the invoice should be included to insure proper credit.  At the discretion of our Returns Department, a restocking fee of up to 25% may be charged for items which have not been returned to us in the original condition and which cannot be placed back in stock for resale.



• Some items are not returnable:  Returns/Exchanges cannot be accepted for: sale* items, jewelry, hats, scarves, handbags, custom/special orders, intimate apparel or items returned after the allotted return time of 14 days.  Please note: all jewelry, hats, scarves, handbags, items purchased from our s*a*l*e items page, or items purchased using special use 'final sale policy' discount codes are considered final. No returns will be accepted. All non-returnable items will be shipped back to you at the customer's cost.  (If you wish to exchange a sale* item for a different size, we will be happy to process your exchange as available.)  



• Exchanges must include our Returns/Exchange Form (on the back of the Invoice), clearly indicating the desired size and color of your exchange.  Exchanges will be shipped to you free of charge via UPS Ground (unless you contact us prior to shipment to request an upgrade at your expense). (If an exchange is returned to us for refund, shipping charges will be deducted from the refund amount.)



• Return shipping costs are the responsibility of the customer. We recommend all return/exchange packages be insured as we are not responsible for lost or damaged items.



• Upon receipt of returned goods, Famous Fashions Found reserves the right to deny credit if the merchandise does not meet the company return policy requirements outlined above.  Unacceptable returns will be reshipped at the customer's cost. If return postage is not authorized by customer or the package is refused, merchandise will be held 60 days. At the end of that time, if the merchandise is not claimed by the customer it will be donated to a local charity. 

You may ship Returns/Exchanges to:

Famous Fashions Found
869 E. 4500 South, Ste. 302
Salt Lake City, UT  84107
USA

REFUNDS

Pending return approval, all refunds will be given in the same method of original payment. We will credit the value of the merchandise. Shipping and handling is non-refundable. Please allow 2-4 weeks for processing your credit, and 1-2 billing cycles for the credit amount to appear on your statement.  Credit card companies vary in the processing time to reflect a credit to your account or monthly statement.  If you are concerned that your account has not been credited, please contact your credit card company directly for verification.

DAMAGED MERCHANDISE

If you should receive any product that is damaged, defective or is not the correct item you ordered, you must contact us via email (info@famousfashionsfound.com) within 14 days from the Invoice date. We will send you a replacement (depending on product availability) once we have received the return of the damaged product.  (If you receive a Special Order item that is damaged or defective, you may contact us for a prepaid return label.  Once we have the item, we will ship it to the designer for repair or, if it cannot be repaired, a replacement item.)  If your product is lost in transit,  we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expire.  All replacement items for lost and/or damaged merchandise will be shipped to you at our cost.

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We reserve the right to modify our Return/Exchange Policy without prior notice or consent.