Can I be sure that I am purchasing genuine designer brands?
Absolutely! Famous Fashions Found only sells the highest quality name brand designer merchandise. Each piece we offer has been obtained directly from the original designer. We have established close working relationships with designers and their representatives and we are an authorized retailer of each brand name label on our site. You may be assured that we never offer counterfeit labels or knock-offs.

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What are my shipping options?
We offer USPS® or UPS^SM methods to ship your order. To find out when you'll receive your order based on the shipping method you select, see "When will I receive my order?" below. We ship to P.O. Boxes using USPS® Priority Mail ONLY. International orders are shipped USPS Priority Mail® International or UPS^SM Worldwide Express. We recommend that our international customers choose Standard shipping (USPS® Global Airmail). This method offers speed, safety, package tracking and insurance — and is less expensive than the UPS^SM Worldwide options.

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When will my order be shipped?
Turnaround time varies, but we normally ship orders within 1-3 business days from the day your order was placed. The only exception to this is if you chose an item that is not immediately available for shipment or during a time of an unusually high volume of orders. Purchases are processed in the order they are received. There are circumstances when the popularity of an exclusive item will cause a high volume of orders to be received, slowing the processing time. During these rare times, processing can take up to 5-7 days before your order is shipped. You can log onto your Famous Fashions Found account at any time to check the status of your order.

I placed my order over the weekend. Why hasn't it shipped yet?
Orders are processed and shipped on Monday–Friday. All orders that are received, processed and finalized before noon PST on Friday will be shipped the same day. If the order is finalized after that time, your order will be shipped out promptly the following Monday.

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When will I receive my order?
The shipping method you select will affect how long it will take for your order to arrive. During checkout, you may choose either the US Postal Service (USPS⁾ or United Parcel Service (UPS^SM) shipping methods. We ship to P.O. Boxes using the USPS Priority Mail ONLY. International orders are shipped USPS Express Mail International®, USPS Priority Mail International® or UPS^SM Worldwide Express.

Processing Time¹ + Shipping Time = Receive Your Order

1-3 business days + UPS™ Ground (5-7 days) = Within 6-10 business days²
1-3 business days + UPS™ 3 Day Select (3 days) = Within 4-6 business days²

1-3 business days + UPS™ 2nd Day Air (2 days) = Within 3-5 business days²

1-3 business days + UPS™ Next Day Air (1 day) = Within 2-4 business days²

1-3 business days + USPS® Priority Mail (2-4 days average) = Within 3-7 business days²

1-3 business days + USPS® Express Mail (1-2 days) = Within 2-5 business days²

INTERNATIONAL

1-3 business days + USPS Express Mail International® (3-5 days average) = Within 4-8 business days²

1-3 business days + USPS Priority Mail International® (4-13 days average) = Within 5-16 business days²

1-3 business days + UPS™ Worldwide Expedited (2-4 days average) = Within 3-7 business days²

1. On rare occasion delivery time may take longer than expected.
2. Please note that UPS does not count weekends when calculating transit time.
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But I chose UPS Next Day Air or USPS Express Mail. It's been 2 days. Where is my order?
Probably still being processed. Most items are shipped within 1-3 business days. However, some items require 5-7 business days to process. Also, if you ordered a Pre-Order item, the expected availability date is shown on the product page. When you select USPS Express Mail or UPS Next Day or 2nd Day Air, we will ship using the method you chose and you will have your item within the shipping time shown in the chart above from the time it leaves our offices. However, Next Day Air or 2nd Day Air does not shorten the processing time in house. If the availability is 5-7 days, the item will ship via the method you selected in 5-7 business days after your order is placed.

But I chose Express!
We offer UPS Next Day Air, UPS 2nd Day Air and USPS Express Mail to expedite transit times to you. But we still require the same minimum processing time in house to get your package ready to ship. We are working hard to get your package ready for shipment as quickly as we can.

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How much does shipping cost?
Shipping charges are based on the weight of your order. Our online shipping calculator is connected directly to the US Postal Service and United Parcel Service. During checkout, shipping charges will be calculated based on the weight and size of the items ordered as well as your location, and the various options will be listed. The shipping default is the least expensive method. However, you may choose whichever shipping method you prefer by checking it. For international customers, we suggest that you choose the Standard shipping option (for USPS Priority Mail® International).

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How do I track my order?
Once your order has been shipped, you will receive an email from us with links to the shipping company's tracking site, which contains information about the status and location of your order. (Please note that UPS offers detailed online tracking information. If you choose USPS, they offer Delivery Confirmation only.) You can also get your tracking information from our site. Simply log on to My Account, click on "View The Orders I Have Made," and your tracking information will be included in the comments section.

Will my package be insured?
Yes, all shipments are fully insured.

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Can you mark my package as a "gift" or lower the declared value when shipping to another country?
Customs duties or taxes are the responsibility of the customer. We apologize that we cannot legally mark international packages as a "gift" when shipping out of the country. Please be aware that you may be subject to import duties and taxes, which are levied once your package reaches your country and will be collected by the delivery company. Shipping charges do not cover these import taxes or fees. Some countries charge a large customs fee. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may wish to contact your local customs office for further information. Or, for more online information regarding customs in your country, click here. Additionally, when ordering from Famous Fashions Found, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us, and we know that you care about how information regarding your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to being opened and inspected by customs authorities.

We must make postal customs declaration attached to all our packages which match the prices of our online catalog. Many countries impose penalties on both the sender and receiver when customs forms include inaccurate values. Also, your package cannot be insured against loss or damage for more than the declared value on the customs forms.

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I'm from the UK. How will my package be delivered?
If you choose UPS Worldwide Express delivery, your package will be cleared through UK Customs and delivered by UPS. UPS will collect any UK custom charges which may be due.

If you choose Standard delivery, your package is shipped via USPS Express Mail International® or Priority Mail® International. The USPS will deliver your package to UK Customs for clearance who in turn passes it to Royal Mail or Parcel Force for delivery. [If delivered by Parcel Force, they will collect any UK customs charges which may be due. Packages may be tracked online at the Parcel Force website, click here. You may enter the USPS Mail Label Number, but you must check the box indicating that the package is an "Incoming International Parcel."]

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Why do I have to create an account if I want to order online?
Creating an account with us allows us to identify you as a Famous Fashions Found customer and provide you with valuable personalized information and features, such as:

     • Edit Account Details
     • Order Tracking
     • Wish List
     • Saved Cart
     • Check Out Summary

Creating an Account takes just a few minutes, but will save you time and typing on your future visits. Plus, we'd like to offer you some perks for joining. For instance, creating your account allows you to track the progress of your orders step by step, retrieve shipping tracking numbers; you can edit account details at any time, access your order history by visiting the My Account section any time after you've ordered., save time on your next visit, the possibilities are endless. It also allows you to save a Wish List and store personal addresses for shipping so that you don't have to enter them again.

Signing up does not mean that you will automatically be signed up to receive emails! The only way you will ever receive a special newsletter or "members only" bargains is if you join our mailing list. Remember, Famous Fashions Found is committed to ensuring the privacy and accuracy of your confidential information. We do not ever share personal information.

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What methods of payment do you accept?
We accept MasterCard, Visa, Discover, American Express, Diner's Card and JCB. PayPal is available upon request. For our international customers we also offer wire transfers and bank drafts as methods of payment. Email us for further instructions. Please note that we are not responsible for the wire transfer fee, and it is not included in the order price.

Customers who choose to pay by bank draft or money order should email us with their order. Your items will be placed on a 7-day hold awaiting payment. Payments may be mailed to:

          Famous Fashions Found
          Attn: Sales
          869 E. 4500 South, Ste. 302
          Salt Lake City, UT 84107

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Where do I find the security code for my credit card?
A Security Code is a feature used to help authorize your credit card transaction and protect against fraud. Depending on which card you are using, the security code can be found on either the front or back of your credit card:

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Can I use discount coupon codes for an item on sale?
Discount coupon codes may be applied to any order.

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What happens if my credit card declines?
If we are unable to authorize a charge through our Merchant Account, we will return your order to pending status. The charge will be attempted at least 3 more times over the next several days. If after 4 attempts we are unable to authorize the charge, your order will be cancelled. You may then go online and place the order again, correcting the credit card information or using a different card. If you wish to cancel your order at any time for any reason, please send a short email to info@famousfashionsfound.com (including your name and order number) and customer service will be happy to take care of your request.

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How can I inquire about or change my order?
If you registered with us when you shopped, log in to My Account and click on "View Orders." There, you will be able to view the status of your order and track any orders that have shipped. At this time, we are not able to alter orders once they have been placed. If you find you wish to make changes to your order, please email Customer Service at info@famousfashionsfound.com and request that your existing order be cancelled. (Be sure to include your customer name and order number in any emails requesting changes to your order.) You may then go online at any time and re-order, making adjustments or additions to your order as desired.

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I forgot to redeem my coupon code during checkout. Can you add it?
Unfortunately, all coupon codes must be redeemed at the time you place your order. Please make sure that you carefully read through the instructions on the checkout pages to ensure that you have redeemed your discount code in the appropriate box.

Can I place an item on backorder?
Orders marked as ON BACKORDER may be placed on backorder. Your credit card will not be charged until the time your item is ready to ship.

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What does it mean to "Pre-Order" an item?
When Famous Fashions Found discovers an item in high demand and scarce supply, we offer our customers a chance to pre-order.

• By pre-ordering you are guaranteed that the item you select will be reserved in your name.

• Pre-orders are on a first come, first served basis.

• You are never locked into a pre-order. Later on, if you decide that the item is just not for you it's easy to cancel ... all you need to do is send us an email (with your name, order number and item number) and your item will be released.

• If you choose to pay by credit card, your card will not be charged until the time your item is ready to ship. (If at that time, the charge is not authorized by the credit card agency, your order will be cancelled. We will email you with the option of reordering, if desired.)

• If you choose to pay using PayPal, PayPal processes your payment immediately (we cannot delay PayPal payments). Your item is guaranteed and will be shipped to you as soon as it arrives in stock.

• On each Pre-Order product page, there will always be an estimated delivery date. (We state the dates provided by the designer of the specific item.) Occasionally delays can occur. If the date should change, we will notify you by email and/or update the product page details.

• Once the product arrives at FFF headquarters, all pre-orders are shipped out the same day.

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No "RA" numbers required here! But it is imperative that the following requirements be met when sending a return: All packages must be postmarked within 14 days from the date on your invoice. We hope that you enjoy your purchases and trust that if you do need a return and/or exchange, you will be sure to keep the 14-day time limit in mind.

All items must be in their original condition with their original tags attached. To avoid refusal of your return, we recommend that you use care in re-packaging the item; i.e., use the original packing materials, protective plastic, no loose hangers, etc. to avoid damage to the items in transit. Items must be returned in a cardboard box only. A copy of the invoice should be included to insure proper credit. We recommend that you insure the package and use a safe carrier. We are not responsible for packages that are lost or stolen in transit.

Some items are not returnable: Returns/Exchanges cannot be accepted for sale* items (items marked with an asterisk), jewelry, custom orders, intimate apparel, swimsuits or items past the allotted return time of 14 days. Please note: all jewelry, hats, handbags and items purchased from our sale* items page are considered final. No returns will be accepted. (If you wish to exchange a sale* item for another size, we will be happy to process your exchange per availability.) Items returned to us that were purchased as final sale items will be returned to you at your cost.

For further details, please see our Returns/Exchanges page.

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How do I use your Search function?
In the Search Box, found in the upper left corner of any page on our site, type in the word or phrase for what you are looking for.

How do I redeem my coupon and/or discount code?
During the checkout process (on the payment information page), enter your coupon into the "Enter Redeem Code" box, and click the Redeem Button. Please remember that a discount code must be applied during checkout, and cannot be applied to an order after it has been processed.

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How do I send a gift to someone?
During the checkout process (on the confirmation page), you'll have the option to edit the Shipping Address. If you want to send a gift to a different address than the billing address, simply edit the Shipping Address and click Continue. However, in order to protect your credit card from misuse, you will need to fill out a "Shipping Waiver Form" and either fax or email a copy to us.

Link to:

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I have a question. How should I contact you?
Please email inquiries to info@famousfashionsfound.com. Our response time is usually within 24 hours on business days. You may also send a fax 801.272.7503.

I called your Customer Service Number and got a voicemail.
Our Customer Service number is temporarily closed. You may also feel free to send us an email at info@famousfashionsfound.com. Our response time is usually within 24 hours.

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I emailed you today with my issue but I haven't heard back yet.
We are a small but rapidly growing company with a small staff dedicated to finding and offering those hard-to-find celebrity styles many of you are looking for plus offering you the best possible personal customer service. Sometimes, however, this takes a little extra time. If we are exceptionally busy, we might require a full 24 hours or more to get back to you about your questions, but please rest assured that if you have emailed us, you will get a response! We promise we will do our best to help you as quickly as we can. You are very important to us and we want to do all we can to serve you.

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